Basic Conflict Resolution Training

Thu, Sep 20, 2012

Bloomfield Hills, MI

Theme/Topic:

Target Audience:

Training will benefit all audiences.

Event Location:	Oakland Mediation Center 550 Hulet Drive, Ste. 102 Bloomfield Hills, MI 48302
Time(s):	Start Time 8:00 AM End Time 12:00 PM

Cost(s):	$99.00	Save to Calendar

Featured Speaker:

Camelia Ureche, General Manager for Oakland Mediation Center

SCECH's?: Yes

Event Description:

This highly interactive training is specifically designed to equip individuals with the necessary skills to communicate and manage conflict effectively. By the end of this workshop participants will be able to:

Understand the various conflict management styles and how they can be used in managing conflict.
Recognize different communication styles as well as learn how personal styles can be adjusted depending on the conflict.
Effectively interpret nonverbal communication to understand the messages being conveyed.
Use the five critical active-listening skills to listen effectively.
Ask important questions to clarify and identify issues for new insight or meaning.
Identify certain words and phrases that lead to negative and/or positive reactions.